Frequently Asked Questions
Where does OZZO ship?
OZZO serves customers in supported international destinations available at checkout.
How long will delivery take?
Delivery times vary by destination, product, carrier, warehouse, customs, and seasonal demand. Estimated delivery information will be shown or provided when available.
Will I receive tracking?
Tracking details are provided after shipment when supported by the carrier.
Are duties or import taxes included?
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Charges not collected at checkout are the customer's responsibility.
Can I change or cancel an order?
Contact us as soon as possible. We’ll try to help before fulfillment begins, but changes can’t be guaranteed after an order has entered processing.
How do I contact you?
Use the Contact page and include your order number if you already placed an order.