Returns and refunds

Contact OZZO through the contact page before sending anything back. Include your order number, the product concerned, and clear photos when an item arrives damaged, incorrect, or materially different from its description.

Eligibility, return instructions, replacement approval, and any return-shipping responsibility follow the applicable supplier and carrier rules for the product. We do not promise a return, replacement, or refund before reviewing the request.

If a refund is approved, it is sent to the original payment method after the approved return or resolution is confirmed. Processing time depends on the payment provider.

Products showing normal wear, misuse, or damage caused after delivery may not qualify. We will explain the available resolution before proceeding.